Clinic staff guide

Your doctor has given you your own login to their DiabetesLife portal so you can help with their patients: check how they are doing, and add readings and lab results taken at the clinic. Please don't use the doctor's login, and don't share yours. Questions? Email support@diabeteslifeapp.com.

1. Sign in

Go to doctor.diabeteslifeapp.com and sign in with the email your doctor added. We send a one-time 6-digit code to that email; there is no password. You go straight to your doctor's patient list. If you see a doctor sign-up page instead, the email may not match the one your doctor added: ask them to check it under Clinic staff.

2. Find a patient

Patients lists everyone linked to your doctor, with their last glucose reading and last HbA1c. Search by name, then open a patient. You see their time in range for the last 14 days, current medicines, recent readings and lab results.

3. Add a glucose reading

On the patient's page, choose Glucose reading. Enter the value in mg/dL, when it was taken (fasting, before or after a meal, bedtime or random), the date and time, and an optional note such as “Glucometer at OPD”. Choose Save reading. It appears in the patient's app and on the doctor's view straight away.

4. Add lab results

Choose Lab results. To save typing, pick a photo or PDF of the lab report under Read a report with AI: the values are filled in for you. Check every value, unit and the report date against the paper, untick anything that is wrong or not needed, then choose Save lab results. You can also type results in without a report: pick the test, enter the value, and use + Add another test for more.

The AI can misread a report. You are responsible for checking each value before saving.

5. What patients see

Everything you add is marked with your name and role, for example “added by Priya (nurse, Dr. Rao's clinic)”. Each time you open a patient's records it is written in their app's access record, so patients can see who viewed their data.

6. What staff can't do

Your doctor's private notes, messages with patients, medicine changes, appointments, linking patients and billing are for the doctor only, so you won't see them. Clinical decisions stay with the doctor.

If the doctor's plan lapses, patient records are hidden until they renew. If the doctor removes you, your login stops working.